Shipping Policy

Thank you for shopping with ORCA! We strive to provide the best shopping experience possible, as well as reliable shipping options. Please read this shipping policy carefully before placing your order to ensure a smooth and efficient delivery process!

Processing Time

All orders are processed within 1-2 business days of the order date. Orders placed on weekends or holidays will be processed the following business day. We do not currently provide same-day or expedited processing.

Shipping Methods

Standard Shipping and Express Shipping are two of our shipping options. Shipping costs vary according to the weight, size, and location of your package. Shipping costs will be calculated at checkout, and you will be able to select the best shipping method for your needs.

Delivery Time

The shipping method you select and the destination of your package influence delivery times. Standard shipping takes approximately 5-7 business days, while Express shipping takes approximately 2-3 business days. Please keep in mind that delivery times are estimates and may be influenced by factors outside of our control, such as weather or shipping carrier delays.

International Shipping

We currently offer international shipping to a few countries. International shipping costs and delivery times vary depending on the destination and shipping carrier. Please keep in mind that the recipient is responsible for any customs duties, taxes, or fees associated with the international shipment.

Order Tracking

You will receive an order confirmation email with your tracking number once your order has been shipped using the shipment carrier. You can track your order by entering the tracking number provided on our website or by visiting the website of the shipping carrier.

Lost or Damaged Packages

Please contact us immediately if your package is lost or damaged during shipping. We will work with the shipping carrier to resolve the issue and get your order to you as soon as possible at your doorstep.

Return Policy

For further information on returns and exchanges, please review our Return Policy.

Please contact us at support@orcabidet.com if you have any questions or concerns with our shipping policy.